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Information and Communications Networks
Saint John, New Brunswick has emerged as a world-class location for customer service, technical support, remote development, shared service and back office information and communication technology (ICT) operations. There is a rapidly growing cluster of over 50 diverse Information Technology (IT) companies specializing in e-commerce, software development, remote network management, technical support, multi-media and state-of-the-art Voice Over Internet Protocol (VOIP) applications. As one of North America ’s leading high end contact centre and back office locations, Saint John employs over 6,000 people in 25 centres supporting diverse clients around the world.
The last five years have been a period of exceptional economic growth in Saint John with the new arrival or expansion of major multinationals such as CenterBeam, Exigen, Xerox, IBM, Alcatel, Aliant, Bell Canada, Wyndham Worldwide, Unilever, ExxonMobil, ClientLogic, Iron Mountain, TD Insurance and Stream. This expansion was driven primarily by the region’s dynamic, innovative and increasingly global ICT sector and the region’s skilled and qualified workforce.
To support the region’s growing IT sector, propelsj was initiated by industry to support new business starts and expansions through its Launch32 initiative and an innovative virtual technology incubator.